Reference

How vippinat Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, and use the platform — and what we do with that data.

Account data protectedGCash, Maya, InstaPay transaction records handled securelyYour right to access or delete dataClear contact path for privacy requestsPhilippines-eligible accounts covered
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vippinat How vippinat Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold, correct an error, or ask us to remove your account information, our support team handles privacy requests directly. Reach out through any of the channels below and state clearly that your message is a privacy or data request — this helps us route it to the right person without delay. We acknowledge requests and follow up with a response within a reasonable period consistent with applicable data-handling rules.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Mention 'privacy request' at the start so the agent can escalate it correctly.

Email Support

Send your data request by email to our support address listed in your account settings. Include your registered contact number for faster verification.

Account Help Centre

The Help Centre inside your account has a dedicated privacy and data section where you can submit a structured request form directly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account data sits behind SSL-encrypted connections at every point — from the moment you log in on mobile to the step where you confirm a GCash withdrawal. We apply session-token authentication so that even if your device changes, access requires a fresh OTP verification tied to your registered number. Here is how we handle the four main areas of data management on this platform.

Payment Record Retention

GCash, Maya, and InstaPay transaction records are kept for as long as required by applicable financial regulations. You can request a copy of your transaction history through your account wallet section.

Cookie and Session Data

We use session cookies to keep you logged in and preference cookies to remember your last game category. You can clear cookies any time through your browser or mobile settings without losing your account data.

Account Security Controls

Every login on a new device triggers an OTP sent to your registered number. If you notice a login you did not make, contact support immediately and we can lock the account while we investigate.

Right to Correction and Deletion

You can ask us to correct inaccurate account details or to delete your data where no active legal obligation requires us to keep it. Requests are reviewed individually and we respond with a clear outcome.

Privacy Questions We Hear Most Often

These are the questions about data and privacy that come up regularly from people with active accounts. If your question is not covered here, the support team can handle it directly through live chat or the Help Centre form.

We collect your name, email address, mobile number, and the payment details you link — such as your GCash or Maya account number. Device and session data are also logged for security purposes.

Your GCash and InstaPay details are passed only to the payment processors needed to complete your transaction. Those processors cannot use your data for any other purpose under their service agreements with us.

Transaction records — including GCash deposits, Maya withdrawals, and InstaPay transfers — are retained for as long as applicable financial and legal obligations require. After that period, records are scheduled for deletion.

Yes. Where no active legal obligation requires us to hold your data, you can request deletion. Contact support through live chat or email and state it as a data deletion request — we will confirm the outcome in writing.

Submit a data access request through the privacy section of the Help Centre inside your account, or send it by email. We will compile and return a summary of the personal data linked to your account.

This policy covers all accounts opened by eligible individuals where access is permitted under local law. Availability of features depends on local law and applies to eligible players across the Philippines, including those in Bacolod.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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